Brad Garlinghouse is C.E.O. at YouSendIt and, in this nice New York Times piece on leadership, shares the three core company values around which he is rallying the company: Be in, be real, and be bold.
Life is too short not to do what you’re doing with passion.
Communicate openly and authentically. You can’t have too much communication.
Encourage risk and be tolerant of failure. Otherwise, stagnation will set in and you won’t have the next generation of products and experiences.
Another smart move: Brad has everyone in the company spend time at the customer support desk so that they get a real feeling for the problems people have with the product. Good stuff!